Terms & Conditions

1. BOOKING CONFIRMATION:

The deposit is required to secure the booking.  The reservation will be held for 48 hours pending receipt of deposit.  Should proof of payment not be received the reservation will be cancelled. The full balance owing is due one month prior to arrival. Should you fail to pay the balance on time, we reserve the right to release the booking and our cancellation terms will apply.

2. PAYMENT METHOD:

We accept cash payments via EFT. Cheques are not accepted. Bank charges are for your own account.

3. DAMAGES/BREAKAGES/SHORTAGES:

Please report any major discrepancies within 12 hours after arrival. If nothing is reported, the contents of the house will be regarded as correct, and the guest/corporate will be liable for any shortages/breakages on vacating the premises. Should The Kalk Bay Portfolio suffer any loss or damage as a result of an act or omission by a guest or visitor of a guest, the guest will remain liable for full reimbursement of such loss or damage incurred and will be billed accordingly.

4. LEGAL RESPONSIBILITY:

The Lessee: Accepts full responsibility, in his/her personal capacity, for any losses, breakages or damages of any nature occurring to the property, or the content thereof, during their stay. Accepts the responsibility to ensure that all guests adhere to the stipulations of these Terms and Conditions.

5. HOUSE RULES:

For the comfort of our guests, the property is a strictly non-smoking accommodation establishment except for outside guest areas. Please keep noise levels to a minimum to ensure no disturbance to the neighbours. No Pets

6. CLEANING AND LAUNDRY SERVICES:

A weekly linen change/service is included for rentals longer than 7 days. Additional services including extra cleaning, laundry and ironing may be arranged in advance. Additional fees apply and are to be settled direct with the service provider unless otherwise arranged.

7. OCCUPANCY:

Sub-letting is strictly prohibited, unless arranged the the owner. The accommodation is let strictly on the number of beds available. We reserve the right to charge for any extra guests should the number of your party exceed the agreed rental details. The house is not to be used for parties or events.

8. ARRIVAL/DEPARTURE:

The property can only be occupied from 15h00 on the day of arrival, unless by prior arrangement. The property must be vacated no later than 10h00 on the day of departure. On departure please ensure that the property is left the way it was found at arrival. All windows, security gates and outside doors are securely locked.

9. SAFETY AND SECURITY (INDEMNITY):

Please be aware of security at all times. Please do not allow any strangers onto the property at any time. Guests will be notified of any service providers/maintenance work that needs completing in advance during their stay.

10. CANCELLATION POLICY:

Cancellations will only be effective upon receipt of written notification by the Kalk Bay Portfolio and will invoke cancellation charges payable by the Lessee in accordance with cancellation terms as follows:

  • 3+ months prior to arrival date: the deposit is returned
  • 90 – 45 days prior to arrival date: the deposit is forfeit
  • Less than 45 days prior to arrival date: 100 % of total rental amount is payable
  • Non-arrival or early departure: No refund.

GENERAL:

Whilst every care has been taken by the Kalk Bay Portfolio to ensure the safety of guests and their possessions, The Kalk Bay Portfolio and the owners are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises. The Kalk Bay Portfolio at all times reserves the full right of admission and accepts no liability for any loss or damage that may result from the legal and reasonable exercising of such rights. In such an eventuality no refunds will be made.

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